Shipping policy
Shipping Policy
Last Updated: September 7, 2026
At BrightNesty, we aim to provide a straightforward shipping experience and clear expectations for every order. This Shipping Policy explains our delivery coverage, shipping options and fees, estimated transit times, order handling, tracking, and procedures for common delivery-related situations.
1. Shipping Availability
BrightNesty currently ships to eligible addresses within the United States only.
We do not offer international shipping. Orders requiring delivery to an address outside the United States cannot be fulfilled through our current shipping services.
Customers are responsible for providing a valid and complete U.S. shipping address when completing checkout.
2. Delivery Options
BrightNesty currently provides the following shipping methods for eligible U.S. orders:
Express Shipping
Estimated transit time: 1–2 business days
Shipping charge: $15.00
Standard Shipping
Estimated transit time: 3–5 business days
Shipping charge: $8.00
FREE for qualifying orders totaling $70.00 or more
The applicable shipping methods and charges will be shown during checkout before an order is finalized.
3. Free Standard Shipping Offer
A qualifying purchase of $70.00 or more receives FREE Standard Shipping.
For qualifying orders, the regular $8.00 Standard Shipping fee is waived. Orders below the $70.00 threshold are charged $8.00 for Standard Shipping.
Free shipping applies only to Standard Shipping. Choosing Express Shipping will result in the regular $15.00 Express Shipping fee, regardless of the total value of the order.
4. Shipping Rates Summary
Our current domestic shipping structure is:
Express Shipping — 1–2 business days — $15.00
Standard Shipping — 3–5 business days — $8.00
Standard Shipping on orders $70.00+ — 3–5 business days — FREE
The transit periods above are estimates and are separate from any time required to prepare and process an order before dispatch.
5. Preparing Your Order
Once an order has been submitted, BrightNesty may require time to review the order details, prepare the merchandise, package the products, and arrange transfer to the appropriate shipping carrier.
Order processing time is separate from carrier transit time.
The estimated 1–2 business days for Express Shipping and 3–5 business days for Standard Shipping generally begin after processing has been completed and the package has been accepted by the carrier.
Orders placed on weekends or recognized holidays may begin processing on the following business day.
6. Business Days and Estimated Delivery
Business days generally mean Monday through Friday, excluding Saturdays, Sundays, and applicable holidays.
Shipping timeframes provided by BrightNesty are estimates and should not be interpreted as guaranteed arrival dates.
Delivery may take longer than expected because of severe weather, transportation disruptions, carrier network interruptions, holiday shipping volumes, seasonal demand, regional service issues, or other circumstances outside our reasonable control.
7. Shipping Address Responsibility
Customers should carefully review their shipping information before completing an order.
Please confirm that the following information is accurate:
Recipient's full name
Complete street address
Apartment, suite, or unit number, when applicable
City
State
ZIP code
Incorrect or incomplete delivery details may cause shipment delays, failed delivery attempts, or packages being returned to sender.
If you notice an address error after placing an order, please contact BrightNesty promptly. We will make reasonable efforts to assist before dispatch, but we cannot guarantee changes once fulfillment or carrier processing has begun.
8. Tracking Your Shipment
When tracking services are available, customers may receive tracking details after an order has been dispatched.
Tracking information may not become active immediately after a shipping label is created. The carrier may require additional time to receive and scan the package into its network.
Once activated, the tracking service can generally be used to review the latest available information regarding shipment progress and delivery status.
9. Delivery Delays
Although BrightNesty works to provide reliable delivery estimates, certain circumstances may delay packages after dispatch.
Examples may include:
Severe weather conditions
Transportation interruptions
Carrier service disruptions
Holiday shipping periods
Unusually high parcel volumes
Regional delivery problems
Other unforeseen logistical events
If your shipment appears to be significantly delayed, please contact us with your order information. We will review the available tracking details and provide reasonable assistance.
10. Undeliverable or Returned Packages
A shipment may be returned to BrightNesty if the carrier is unable to complete delivery.
This may occur because of an incorrect address, missing apartment or unit information, incomplete delivery details, repeated unsuccessful delivery attempts, or another carrier-related issue.
If your order is returned as undeliverable, please contact us to discuss the available next steps.
Additional shipping charges may apply if reshipment is necessary because incorrect or incomplete delivery information was originally supplied by the customer.
11. Package Marked Delivered but Not Found
If carrier tracking indicates that your package has been Delivered but you cannot locate it, please check common delivery locations such as your mailbox, porch, entrance, parcel locker, reception area, mailroom, or another secure location around the property.
We also recommend checking with household members, neighbors, property management, or the applicable shipping carrier.
If the shipment remains missing, contact BrightNesty with your order details so we can review the available delivery information and provide reasonable assistance.
12. Shipping Damage
Please inspect your package and merchandise promptly after delivery.
If an order appears to have been damaged during transportation, contact BrightNesty as soon as possible. We recommend retaining the original shipping container and packaging materials and taking clear photographs of the outer package, internal packaging, and affected merchandise.
Any eligible return, refund, replacement, or exchange may also be handled according to our Return & Refund Policy.
13. International Shipping Restriction
BrightNesty does not currently provide international shipping.
Our shipping services are limited to eligible delivery addresses within the United States. Orders requiring shipment to destinations outside the U.S. cannot be fulfilled under our current shipping arrangements.
14. Updates to This Shipping Policy
BrightNesty may revise this Shipping Policy when necessary to reflect changes in shipping rates, carrier arrangements, fulfillment procedures, delivery services, or other operational requirements.
The latest version will be made available through our store together with the applicable revision date.
Contact Information
For questions regarding shipping fees, delivery estimates, tracking information, or an existing shipment, please contact:
BrightNesty
Address: 8 Hickory Knob Ct, Bluffton, SC 29910, United States
Phone: 843-295-9058
Email: gkva604@gmail.com